Guest Blogging, Become a Guest Blogger with ManageEngine and get Rewarded

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Here is a guest blogging opportunity for you from ManageEngine, The Real-Time IT Management Company.


Be a guest blogger and get rewarded from ManageEngine.

Register here - http://www.manageengine.com/products/service-desk/guest-blogging.html

Zendesk Receives $60 Million in Funding, Plans European Expansion

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Zendesk has reportedly received $60 million in new funding. It is a busy time for the enterprise cloud services provider. They just launched a major revamp of the user interface for the customer support suite. There has also been talk about European expansion plans.


Redpoint Ventures led the latest round of funding that included several big names  like Goldman Sachs, Silicon Valley Bank, Index Ventures and GGV Capital, as well as the original investors, like Benchmark Capital, Matrix Partners and Charles River Ventures. The $60 million raised in this round of funding is the largest amount of money Zendesk has ever received. The company’s total funding is now at $86 million.

Read more @ http://siliconangle.com/blog/2012/09/14/zendesk-receives-60-million-in-funding-plans-european-expansion/

LANDesk Recognized in New Magic Quadrant for IT Service Support Management Tools

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SALT LAKE CITY, Sept. 20, 2012 /PRNewswire/ -- LANDesk Software, a global leader in integrated systems lifecycle management, endpoint security, enterprise mobility, and IT service management, today announced that LANDesk Service Desk has been recognized in the new Magic Quadrant for IT Service Support Management (ITSSM) Tools, which Gartner considers to be an emerging market.


Gartner created the new IT Service Support Management report after retiring the IT Service Desk Magic Quadrant in 2011. The new ITSSM Magic Quadrant addresses what Gartner considers to be an emerging market for ITSSM tools, which include IT help desk, service desk and comprehensive ITSSM solutions. LANDesk Service Desk enables IT to deliver support services to employees and customers by combining ITIL®-verified, process-driven incident, problem, release, change and configuration management and more in a single touch point. Using LANDesk Service Desk, IT organizations can see benefits such as increased automation of processes, enhanced decision making through better reporting tools, faster incident logging, and reduced costs while still meeting required service levels and more.

"It's exciting to be recognized in this first-ever IT Service Support Management Tools Magic Quadrant, as our service desk products have enabled significant process and service improvements for our customers' IT departments," said Steve Workman, vice president  of product management for LANDesk. "As we see the organizations we serve look to IT to provide more business functionality beyond the scope of traditional IT, increased automated processes and comprehensive reporting features available with LANDesk Service Desk have helped to facilitate the shift towards a more productive IT department."

ITSSM tools such as those identified in the new Magic Quadrant leverage a business view of IT services, enabling the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction. Using this business view, IT support organizations manage incidents, problems and service requests throughout their life cycles at a more efficient and effective rate. ITSSM tools also enable organizations to automate the workflow of process frameworks (such as ITIL) specific to IT service support (such as incident, problem, change, release governance and request management).

About Gartner's Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About LANDesk Software 

LANDesk Software is a leading provider of systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.

Copyright © 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others.

Press contacts:Jason Deal                                                                          
Lois Paul and Partners
Tel: (512) 784-7103                                                         
Email: jason_deal@lpp.com

SOURCE LANDesk Software

PR Newswire (http://s.tt/1nU6g)

SolarWinds Survey Indicates Growing Need for Time-Saving Patch Management Tools to Address Business-Critical Vulnerabilities

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AUSTIN, TX--(Marketwire - Sep 19, 2012) - SolarWinds (SWI), a leading provider of powerful and affordable IT management software, today released the results of a survey on patch management, and introduced the latest version of SolarWinds Patch Manager, its automated patch management software solution.


The survey*, which compiles the responses of over 130 IT professionals, revealed that IT pros spend a substantial amount of time manually patching.

Read more @ http://news.investors.com/newsfeed-marketwire/091912-141370488-solarwinds-survey-indicates-growing-need-for-time-saving-patch-management-tools-to-address-business-critical-vulnerabilities.aspx

Is Poor Collaboration Killing Your Company? [Infographic]

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A new study found that an overwhelming number of employees blame poor collaboration for failures in the workplace. Here’s an infographic that explores where these collaboration breakdowns happen — and how to prevent them in the future.

Read more @ http://blogs.salesforce.com/company/2012/09/nick-stein-work-post-2.html

5 W’s to Better Customer Service Communication

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Communication one of the fundamental principles in getting great customer service right. We want to communicate with customers and we want to develop lasting, loyal customer relationships. The trouble often times comes in understanding the strategy behind customer service communication.
 

Majority of Americans believe bad weather affects cloud computing

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Cloud computing is a concept that many Americans have likely heard about and even use on a daily basis but according to a recent survey from Wakefield Research for Citrix, the majority of respondents have virtually no idea what it is.

About 29 percent of the 1,006 people polled thought cloud computing had to do with an actual cloud, the sky or something related to weather.

Read more @ http://www.techspot.com/news/49980-majority-of-americans-believe-bad-weather-affects-cloud-computing.html

The Big Goal Behind All that Customer Data

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Big Data is working hard to get into the minds of customers and uncover accurate information about how the customer really feels, thinks and responds to products, services, advertising and brands. But like eager field-scientists exploring a verdant new continent, companies attempting to navigate and leverage Big Data risk getting lost in the weeds.


Now — still early on in our understanding of Big Data's true impact — is the time to avoid the most common mistake that companies make when embarking on tech-based research about customers: losing their way amidst all the complexity of systems issues, technical possibilities and implementation snags. Instead, when it comes to Big Data, your firm must stay focused on the business outcomes you want to achieve. And in many firms, the most promising outcome is unleashing vast stores of hidden wealth their customers can create. Thus, the most important question regarding Big Data at almost any company is: How much are your customers really worth?

Read more @ http://blogs.hbr.org/cs/2012/09/big_data_knows_what_your_customers_are_worth.html

Research: The devalued future of IT in a marketing world

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The world of IT is bifurcating into infrastructure providers and innovators. It’s time for CIOs to get on the right side of that wave.

Gartner analyst, Mark P. McDonald, wrote a compelling piece showing IT growth rates over the last decade. Here's his graphic showing the trend:

Read more @ http://www.zdnet.com/research-the-devalued-future-of-it-in-a-marketing-world-7000003989/

Apple Is Repeating Itself: Last Year It Said It Was 'Blown Away' By iPhone 4S Pre-Orders, Too

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When Apple told news outlets it was "blown away" by iPhone 5 pre-orders, something about it didn't sit right with us. There was something familiar about it, but it rang more hollow than usual from Apple.

We think we've figured out why. The language Apple used to describe pre-orders of the iPhone 5 is almost the exact same language it used to describe pre-orders of the iPhone 4S.