Cherwell Ranked top in Gartner Magic Quadrant

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 Cherwell Software, one of the fastest-growing IT Service management software providers, today announced that Cherwell Service Management has been positioned by Gartner, Inc. in the “niche players” quadrant of the IT Service Support Management Tools Magic Quadrant report. Cherwell is just five years from its inaugural software release.



Read more @ http://www.revelationdata.co.za/cherwell-ranked-top-by-gartner/

5 reasons to NOT choose a hosted help desk solution…

http://it-help-desk-software.blogspot.com/2012/09/5-reasons-to-not-choose-hos...

You’ve probably figured it out already – customer support is the next game changer in your business. Which means you either already have a help desk solution (that you love or hate), or are looking for one right now. And that opens up another Pandora’s box of questions: should you download, install and maintain your on-premise help desk software on your own turf, or should you trust a solution hosted on the cloud?


We’ve spoken quite a bit about why a hosted help desk software makes a lot of sense for most businesses. But to be fair, there are some arguments to go with an on-premise solution too, so we thought we’d cover the 5 biggest reasons to not choose a hosted help desk software:

Read more @ http://blog.freshdesk.com/5-reasons-to-not-choose-a-hosted-help-desk-solution

BMC Signs Colorado Library System

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Houston-based BMC Software's latest customer is a library system in Colorado, the firm said this week. BMC said that the Douglas County Library System, halfway between Denver and Colorado Springs, is using the firm's Track-It! IT service management software for its operations. Financial impact of the win were not disclosed. BMC's software is being used for help desk management.

Read more @ http://www.texastechpulse.com/bmc_signs_colorado_library_system/s-0044781.html

ManageEngine for Best SIEM Appliance

http://it-help-desk-software.blogspot.com/2012/09/manageengine-for-best-siem-...

When did you first hear about the SC Awards and what prompted you to be a part of the big event?
We have been hearing about the SC Awards for the last four to five years. SC Awards is one of a kind event which provides a level playing field for IT security products, companies and professionals to compete with the best of the best in global IT security.

What's a key benefit for entering your company in the SC Awards?
The SC Awards provide us with an opportunity to present our company, ManageEngine, and specifically our SIEM product, EventLog Analyzer, to a very focused audience of IT security professionals. We're also able to compete with the best in the industry, gain recognition and possibly win the coveted "Best Security Information/Event Management (SIEM) Appliance" award this year.

Read more @ http://www.scmagazine.com/manageengine-for-best-siem-appliance/article/256965/

Contests and Prizes from SolarWinds

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Who doesn’t like to win things?  Not many people I would imagine.  Here is your chance at prizes and fame on the Internet (well ok, possibly prizes…).

To compete for prizes, you need to demo SolarWinds latest NPM release and answer a few questions about the product over the course of the contest. Click here to sign up for daily contest reminders, so you don’t forget to play.  Remember, if you don’t play, you cannot win.

Read more @ http://techhelp.cybercreations.net/2012/08/28/contests-and-prizes-from-solarwinds/

SolarWinds Launches SolarWinds Firewall Security Manager

http://it-help-desk-software.blogspot.com/2012/09/solarwinds-launches-solarwi...

SolarWinds, a provider of IT management software, has announced the launch of SolarWinds Firewall Security Manager (FSM), which adds easy to use, multi-vendor firewall management to its growing portfolio of IT Management products.


Highlights of SolarWinds FSM software include:

Read more @ http://www.complianceweek.com/solarwinds-launches-solarwinds-firewall-security-manager/article/256870/

Mobile Customer Engagement Made Easier: Comm100 Live Chat for iPad Released

http://it-help-desk-software.blogspot.com/2012/08/mobile-customer-engagement-...

VANCOUVER, Aug. 30, 2012 /PRNewswire/ — Comm100, the leader in customer service and communication software, has just announced the release of Comm100 Live Chat for iPad (http://livechat.comm100.com/ipadchat.aspx), an iPad app that makes live customer engagement easier and more convenient than ever. Specifically designed for the iPad, Comm100 Live Chat iPad app enables users to run Comm100 Live Chat smoothly on their iPad so as to keep connected with website visitors even when they are on the road.

Read more @ http://asiarelease.asia/mobile-customer-engagement-made-easier-comm100-live-chat-for-ipad-released/


HootSuite Extends Its Social Media Wings With Evernote, Storify, Zendesk Integrations

http://it-help-desk-software.blogspot.com/2012/08/hootsuite-extends-its-socia...

HootSuite, the Vancouver-based developers of a social media management dashboard for enterprises and other power users, is adding three new outlets to the list of social networks that are supported on its platform

Read more @ http://www.chronline.com/life/tech/article_5c1943e1-ac03-52d0-a4dc-613670b97008.html

SolarWinds Introduces the IT Industry’s First and Only Free VoIP Management Tool to Track Call Detail Records — SolarWinds VoIP Call Detail Record Tracker

http://it-help-desk-software.blogspot.com/2012/08/solarwinds-introduces-it-in...

AUSTIN, TX — (Marketwire) — 08/29/12 — SolarWinds® Inc. (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today the release of SolarWinds VoIP Call Detail Record Tracker, a robust free tool to help IT pros manage voice over IP (VoIP) with Call Detail Record (CDR) tracking, and the only free tool of its kind in the VoIP management market that allows users to search and display CDRs.


SolarWinds determined the need among IT pros for a VoIP CDR Tracker free tool based on demand and discussion on thwack®, the SolarWinds community of over 100,000 IT pros that offers a space to request new products and features, as well as share insight and address IT management challenges.

“With the increase in VoIP deployments over the last few years, IT pros have been clamoring for an easy-to-use tool that will aid in the analysis and troubleshooting of VoIP call quality,” said Sanjay Castelino, VP and market leader, SolarWinds. “With SolarWinds VoIP CDR Tracker, IT pros can quickly and easily track and monitor VoIP call performance from the convenience of their desktops.”
SolarWinds VoIP CDR Tracker provides IT pros with a desktop utility to track the performance of VoIP calls by searching, filtering and sorting Cisco® CallManager call detail records. IT pros can quickly view key details about the call, including originating and destination number, originating and destination IP address, date, time, status, termination causes, and MOS. When an end user’s call is dropped, the IT pros can use SolarWinds VoIP CDR Tracker to assist in determining the root of the problem and find its solution.

SolarWinds VoIP CDR Tracker Highlights:

  • Search, retrieve, and view CDRs
  • Load up to 48 hours of CDR data
  • Support for Cisco CallManager CDR files
For a comprehensive VoIP management solution, SolarWinds VoIP & Network Quality Manager (formerly IP SLA Manager) monitors the performance of individual VoIP calls by analyzing call quality metrics available within the call detail record (CDR) and provides real-time alerts when critical thresholds are exceeded. Coupled with its proactive WAN performance analysis capability, VoIP & Network Quality Manager will allow IT pros to troubleshoot and solve VoIP QoS problems faster and more effectively.

Pricing and Availability

SolarWinds VoIP CDR Tracker is free. Pricing for SolarWinds VoIP & Network Quality Manager starts at $1,495. For more information on VoIP & Network Quality Manager or to download a free 30-day evaluation, visit the SolarWinds website or call 866.530.8100.

Additional Resources:

Press Release: SolarWinds Strengthens VoIP Performance Monitoring and Proactive WAN Performance Analysis in Its Leading Network Management Portfolio
Video: SolarWinds VoIP & Network Quality Manager Overview

  About SolarWinds

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com.

SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
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MEDIA CONTACTS:

Grace Pai-Leonard
Text100
Phone: 212.871.5194
grace.pai@text100.com
Tiffany Nels
SolarWinds
Phone: 512.682.9545
pr@solarwinds.com