IT Customers Weather “Summer of Hackers” Protected by ManageEngine Password Manager Pro

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  • Password Manager Pro secures physical, virtual, cloud assets for 2,000+ customers
  • Password Manager Pro now manages privileged passwords for VMware vSphere®
  • Download fully functional, free 30-day evaluation edition at http://ow.ly/9xwpb
VMworld US 2012

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that its enterprise password management software, Password Manager Pro, is securely storing and managing passwords for more than 2,000 customers and improving the overall security and security-related productivity as well as protecting privileged identities.

“Passwords are the keys to the kingdom, and it’s our job to secure it against all threats, including criminal hacks”
Out-of-the-box support for managing privileged passwords of VMware vSphere® now helps organizations rapidly deploy an enterprise-grade password management solution and take control of their data center security. ManageEngine will be demonstrating Password Manager Pro and its IT management suite in booth 2340 at VMworld® 2012 in San Francisco from August 26-30.

Multiple, high-profile security breaches have turned the past few months into the “Summer of Hackers,” exposing privileged information in millions of user accounts. Weak passwords and password management contribute to the problem by making it easier for hackers to access password-protected assets. In response, more companies are turning to password management software, automating extreme security without imposing extreme hardship on users who would otherwise have to memorize or manually manage their passwords.

“Passwords are the keys to the kingdom, and it’s our job to secure it against all threats, including criminal hacks,” says Rajesh Ganesan, director of product management at ManageEngine. “The best passwords are dynamic and hard to remember. But they’re also impossible for IT team members to work with, which can slow down service delivery to end users. Password Manager Pro delivers an automated solution for both permanent and temporary use and makes it easy for IT to implement industrial strength passwords.”

According to the director of R&D at a major ManageEngine Password Manager Pro customer site, “The IT environment at our R&D facility includes hundreds of physical devices, virtual machines and virtual applications — each with its own 16-digit password. Our immediate requirement was to consolidate and secure all the administrative passwords in a centralized vault and establish access controls. Tracking ‘who’ has access and determining ‘when’ passwords are accessed were equally important to ensure accountability for access and actions. We set it up and deployed in our production environment in just two hours.”

Password Manager Pro in VM Environments
 
At many customer sites, physical devices and VMs are accessed and controlled by administrative accounts that grant unlimited privilege. However, most find the manual approach to storing, accessing and managing administrative passwords not only cumbersome and time-consuming, but also highly insecure. Though automation using a software solution is compelling for this problem, ease-of-use is critical for user adoption as adding intrusive controls to system access could adversely affect overall productivity.

Password Manager Pro brings an end to the convoluted manual password management practices. All the passwords of a company’s devices — including VMs, applications, storage devices, and service processes at the management stack level — are maintained in Password Manager Pro. Whenever passwords are required, administrators simply log in to Password Manager Pro to get secure access to the required passwords through a simple, intuitive web-interface.

For more information on Password Manager Pro, visit http://www.manageengine.com/passwordmanagerpro/. For more information on ManageEngine, please visit http://www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

About ManageEngine Password Manager Pro
 
Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises. The benefits of deploying Password Manager Pro include eliminating password fatigue and security lapses by deploying a secure, centralized vault for password storage and access; improving IT productivity many times by automating frequent password changes required in critical systems; providing preventive and detective security controls through approval workflows and real-time alerts on password access; and meeting security audits and regulatory compliance such as SOX, HIPAA and PCI. For more information on Password Manager Pro, visit http://www.manageengine.com/passwordmanagerpro/.

About ManageEngine
 
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 60,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

VMware, vSphere and VMworld are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. ManageEngine is a trademark of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, Password Manager Pro, VMware, VMworld, vSphere, VM, virtualization, password management, Summer of Hackers, network monitoring, integrated IT management, cloud monitoring, cloud, IT management, business service management, application performance monitoring, user experience monitoring, network management, server management

Contacts

TECHMarket Communications
Dottie O’Rourke, 650-344-1260
ManageEngine@TECHMarket.com

Quest Launches Toad Business Intelligence Tools

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Quest Software is entering the business intelligence (BI) tools fray with new software that the company has named Toad Business Intelligence Suite.

According to Quest, the software, which follows in the tradition of the company's Toad database developer tools, eliminates many of the complexities involved in linking business intelligence platforms with distributed Big Data sources and automates multi-step data flow processes. The aim is to help organizations unlock BI's potential by allowing them to embark on self-service data integration projects.

Read more @  http://www.enterpriseappstoday.com/business-intelligence/quest-launches-toad-business-intelligence-tools.html

Gartner Magic Quadrant for IT Service Support Management Tools

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IT service desk tools themselves are no longer sufficient for maintaining business productivity. IT organizations selecting these tools should use this Magic Quadrant to evaluate vendors regarding technical requirements and ongoing infrastructure and operations maturity improvement efforts.

Market Definition/Description

IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organization. ITSSM tools leverage a business view of IT services, enabling the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction. Using this business view, IT support organizations manage incidents, problems and service requests throughout their life cycles at a more efficient and effective rate. ITSSM tools also enable organizations to automate the workflow of process frameworks (such as ITIL) specific to IT service support (such as incident, problem, change, release governance and request management). ITSSM tools provide modules that enable business end users to find knowledge to support/resolve their computing-related issues or to request an IT service via an IT self-service module.

Read more @ http://www.gartner.com/technology/reprints.do?id=1-1BS56X7&ct=120821&st=sb#

ManageEngine ServiceDesk Plus Launches Project Management Beta

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New ServiceDesk Plus features: project milestones and tasks integration, task planning management, effort estimation, Gantt view, and cost calculations
--Meet ManageEngine at LEADit 2012 in booth #S5 


ManageEngine, the real-time IT management company, today announced the beta version of its Project Management module for the company's ITIL-ready help desk software, ServiceDesk Plus. Available immediately, the Project Management beta module is designed for different teams and experts to collaborate in managing help desk projects of any size. With the ability to split a project into different milestones -- and milestones into numerous tasks -- ITSM team members can manage and track tasks from start to finish. 

ManageEngine made today's announcement at LEADit 2012, the 15th Annual National Conference of itSMF Australia, running August 20-22 at the Gold Coast Convention Centre in Queensland. A silver sponsor of the show, ManageEngine will be demonstrating ServiceDesk Plus and the Project Management beta module in booth number S5. 

Kaseya honours leaders in the MSP sector

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For the first time since its inception of a locally-based office, Kaseya has recognised its leading partners in the MSP sector. Kaseya, at a recent dinner celebrating its leading South African managed services providers (MSPs), revealed that in the 48 months since the inception of its local office, it had grown its number of MSPs from two to 130 – managing in excess of 119 000 end-points. 


Mark Sutherland, president and co-founder of Kaseya, was in the country to attend the event and deliver the keynote address at Kaseya Evolution, the company’s annual end-user conference.


“The software space is one with unlimited growth potential. Additionally the pace of change is doing nothing if not accelerating.” As a result, MSPs need tools which will assist them in managing exponential growth, whilst making IT completely seamless.


The awards were broken into three categories: MSPs servicing 500 end-points or less; those servicing between 500 and 2 500 end-points; and providers managing in excess of 2 500 end-points.

Read more @ http://www.it-online.co.za/2012/08/20/kaseya-honours-leaders-in-the-msp-sector/

SolarWinds Launches PatchZone.org to Help IT Pros Patch Microsoft and Third Party Applications

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AUSTIN, TX--(Marketwire - Aug 8, 2012) - SolarWinds® Inc. (NYSE: SWI), a leading provider of powerful and affordable IT management software, today introduced PatchZone.org, a new resource for IT pros within its thwack® online community to gain and share information on the latest Microsoft® and third party updates, as well as valuable content to help improve their job performance and knowledge.


PatchZone serves as a comprehensive collection of information focused on Patch Management and serves as a destination for IT pros to come together with their peers and industry experts to share answers surrounding which applications are most vulnerable, which updates they need to apply and when, how to implement Patch Management on a tight budget, why patching third party applications is so important, lessons learned, and more.


Read more @ http://www.marketwire.com/press-release/solarwinds-launches-patchzoneorg-help-it-pros-patch-microsoft-third-party-applications-nyse-swi-1688476.htm

Zendesk Improves Helpdesk API

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Since its founding in 2007, Zendesk’s helpdesk system has improved customer service departments and helpdesks around the world with their Zendesk API. Over 20,000 companies (from Sears to Groupon) “trust [Zendesk] with their customers.” Currently, over 20% of tickets generated through Zendesk are come through the Zendesk API.

Accordingly, the API is essential to Zendesk’s success and Zendesk constantly seeks feedback to improve its product. Zendesk APIv2, now in beta, includes plenty of enhancements as a direct result of customer feedback. The new features include more endpoints for more visibility, better documentation to ease development/integration, and standardization on JSON.

Fantastic Support Services and Detailed IT Help-desk Software program – Incompatible?

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There can be a specific type of Help Desk Specialized that is convinced customer satisfaction is adversely afflicted with IT help-desk software program.

The reasoning is that individuals with a problem are searching for guidance as quickly as possible – searching for an solution to the issue that may be avoiding them from doing their task – and necessarily realise why they can’t have your call answered ‘right now’.

An IT Help Desk Specialized will entirely come to an agreement using this type of – they get wonderful satisfaction in dispensing methods that easily handles a problem for your user and transmits them on their way.

Read more @ http://theplanbprofits.org/fantastic-support-services-and-detailed-it-help-desk-software-program-incompatible/

Desk.com’s iPhone App!

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Read all about our great mobile app! Now it’s easy to stay in touch with your customers on the go: Desk.com Mobile is now available for download for your iPhone in the App Store!
You may already be using Desk.com Mobile on your smartphone; using it on your iPhone just got faster and better, including a crowd favorite—push notifications!

5 Ways Leaders Bust Confidence

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Leaders work hard to build confidence in their teams.
They know that building confident teams and people is vital to success.
Confident team members are more creative, communicate more effectively,
and take more risks.
Plus, it’s easier to delegate to a confident person.

Sometimes the very actions leaders take to create confidence, can backfire.  How does what was meant to be a confidence-builder become a confidence buster?  It’s a matter of depth.
Here are a few ways well-intentioned leaders destroy confidence (from the follower’s point of view):

Read more @ http://letsgrowleaders.com/2012/08/16/5-ways-leaders-bust-confidence/