Quest Software debuts AttachThis for managing SharePoint

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Quest Software has launched AttachThis, a new tool that could drive up adoption of SharePoint -- or at the very least maximize existing investments in the Microsoft collaborative software.

Essentially, AttachThis is designed to enable Microsoft Outlook users to take advantage of SharePoint without changing their desktop context. In addition to the new tool, SharePoint experts at Quest identified three reasons why IT needs to take the reins to help drive SharePoint adoption.

Quest Software reps have outlined three reasons as to why IT should take the reins by using AttachThis to drive SharePoint adoption:

Read more @ http://www.zdnet.com/quest-software-debuts-attachthis-for-managing-sharepoint-7000001317/

Back By Popular Demand: 51 Free Cloud Resources for Application Developers

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Following your awesome feedback about our post from March, Free Cloud Services for Application Developers, the Xeround team put our heads together to produce an expanded list of 51 free cloud resources that can make life easier for application developers. Everything we do focuses on freeing up your development resources so you can concentrate on what you do best – cranking out kick-ass code. Enjoy!

Thanks to Aaron on the Wiremob team and Manner Oshaf for suggesting two great services missing from our previous list – CakePHP and Jelastic. If you spotted a free cloud service that’s not on this list, just let us know in the comments below and we’ll add it in a jiffy.

Read more @ http://xeround.com/2012/07/back-by-popular-demand-51-free-cloud-resources-for-application-developers/

FrontRange releases new version of its Client Management application

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The new version adds several capabilities related to compliance management and reporting to manage complex IT infrastructure

IT service management and service desk software firm FrontRange Solutions has launched a new version of Desktop & Server Management (DSM 7.1).

Read more @ http://itservices.cbronline.com/news/frontrange-releases-new-version-of-its-client-management-application-230712

How Dell Acquired Quest Software: The Secret Inside Story

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How did Dell really win the bidding war for Quest Software, the provider of virtualization and IT management software? MSPmentor has the inside story. The one-year journey reveals that Dell (NASDAQ: DELL) initially declined to buy Quest Software (NASDAQ: QSFT).

Instead, Quest representatives danced with 17 other potential suitors, including nine potential bidders that met with Quest officials. So how and why did Dell return to the negotiating table, leapfrog other bidders, and buy Quest for $2.4 billion? Here’s the inside story on the software acquisition that almost wasn’t.

The key players involve a Quest special committee, Quest’s own Vincent Smith, and a lengthy list of lawyers and financial advisors — particularly Morgan Stanley.

Back in August 2011, Quest’s Vincent Smith held information discussions with Insight Venture Management. That set off a nearly year-long M&A process. And it ultimately led Quest Software into Dell’s awaiting arms.

Now, the blow-by-blow…

Read more @ http://www.mspmentor.net/2012/07/19/how-dell-acquired-quest-software-the-ma-inside-story/

ManageEngine Ships Private Social Network Exclusively for IT

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ManageEngine, the real-time IT management company, today announced the general availability of ITPulse, the industry’s first private social network built exclusively for IT teams. ITPulse engages and socializes IT teams by establishing a one-stop, cascading wall for real-time display of IT infrastructure health and collaboration in a secure and fun environment.

Today’s lean IT model forces IT teams to make decisions on the fly, forcing them to ditch the traditional email-based communication systems and adopt instant collaboration tools such as Facebook-type social networks. However, concerns about data security make IT reluctant to adopt social networks for official communication.

To meet the unique communication needs of IT, ITPulse includes a Facebook-like wall for having discussions and sharing articles and videos in a private and restricted domain. Only users within the domain can access the wall, and the data shared are not leaked to the outside world.

Read more @ http://ajax.sys-con.com/node/2314902

Kaseya Monitors VMware Virtualization in Financial Industry Private Clouds

http://it-help-desk-software.blogspot.com/2012/07/kaseya-monitors-vmware-virt...

Financial institutions are transitioning to cloud computing with the goals of growing revenues, reducing costs and increasing responsiveness to risk. These are difficult times in the financial sector. Against a backdrop of uncertain economic growth, consumer distrust and increasing regulation, financial organizations are working to maintain a healthy bottom line and boost consumer confidence in their offerings.

Read more @ http://blog.kaseya.com/blog/2012/07/17/vmware-virtualization-transform-financial-services-it-departments/

Interview With Paul Christman: Bad Buzzwords, Public Input and the Future of Quest Software

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The WashingtonExec had the chance to talk with Paul Christman, President and CEO of Quest Software’s Public Sector, about biometric capabilities on mobile devices and managing internal threats before tackling external security issues.

  Christman also spoke of not ruling with an iron fist and the buzzwords he chooses to use in his organization.

Know more @ http://www.washingtonexec.com/2012/07/interview-with-paul-christman-making-the-quest-software-mission-possible/

How to Move to a Web Based Help Desk

http://it-help-desk-software.blogspot.com/2012/07/how-to-move-to-web-based-he...

Moving to a web based help desk is no small decision.  Fortunately, this migration is carried out by IT professionals who want to make their own life easier while making the transition as painless as possible – not repeating typical migration problems and the potential of bloodshed. (Seriously, if you want to hear some war stories, speak to someone who was around when offices had to switch from typewriters to word processors.)

Read more @ http://www.samanage.com/blog/2012/07/how-to-move-to-a-web-based-help-desk/

OneDesk Help Desk Software

http://it-help-desk-software.blogspot.com/2012/07/onedesk-help-desk-software....

Submitted by Kimberley Chan

OneDesk is web-based help desk software that allows companies to collaborate with customers, answer their questions and resolve their ticket items. It facilitates communication between all stakeholders and allows companies to keep customers updated on the status of their issues. With OneDesk, the whole team can get involved and take action on customer requests quickly.

OneDesk is integrated with a suite of applications that includes feedback, ideas, requirements and issues/tasks management, issue tracking, and roadmapping/release management.

You can check it out here: http://www.onedesk.com/features/help-desk/

Do submit your help desk stories here.


Submit Your Help Desk Story

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