How to Move to a Web Based Help Desk
http://it-help-desk-software.blogspot.com/2012/07/how-to-move-to-web-based-he...
Moving to a web based help desk is no small decision. Fortunately, this migration is carried out by IT professionals who want to make their own life easier while making the transition as painless as possible – not repeating typical migration problems and the potential of bloodshed. (Seriously, if you want to hear some war stories, speak to someone who was around when offices had to switch from typewriters to word processors.)Read more @ http://www.samanage.com/blog/2012/07/how-to-move-to-a-web-based-help-desk/

According to the Zendesk release, 11 localized versions of its services are now available and users as far as Brazil and China can use the platform to handle its customer service queries and data. The 11 languages adds to the already 40 which the platform had set up previously and now gives the company considerable reach.Read more@ 
