5 reasons to NOT choose a hosted help desk solution…

http://it-help-desk-software.blogspot.com/2012/09/5-reasons-to-not-choose-hos...

You’ve probably figured it out already – customer support is the next game changer in your business. Which means you either already have a help desk solution (that you love or hate), or are looking for one right now. And that opens up another Pandora’s box of questions: should you download, install and maintain your on-premise help desk software on your own turf, or should you trust a solution hosted on the cloud?


We’ve spoken quite a bit about why a hosted help desk software makes a lot of sense for most businesses. But to be fair, there are some arguments to go with an on-premise solution too, so we thought we’d cover the 5 biggest reasons to not choose a hosted help desk software:

Read more @ http://blog.freshdesk.com/5-reasons-to-not-choose-a-hosted-help-desk-solution

BMC Signs Colorado Library System

http://it-help-desk-software.blogspot.com/2012/09/bmc-signs-colorado-library-...

Houston-based BMC Software's latest customer is a library system in Colorado, the firm said this week. BMC said that the Douglas County Library System, halfway between Denver and Colorado Springs, is using the firm's Track-It! IT service management software for its operations. Financial impact of the win were not disclosed. BMC's software is being used for help desk management.

Read more @ http://www.texastechpulse.com/bmc_signs_colorado_library_system/s-0044781.html

ManageEngine for Best SIEM Appliance

http://it-help-desk-software.blogspot.com/2012/09/manageengine-for-best-siem-...

When did you first hear about the SC Awards and what prompted you to be a part of the big event?
We have been hearing about the SC Awards for the last four to five years. SC Awards is one of a kind event which provides a level playing field for IT security products, companies and professionals to compete with the best of the best in global IT security.

What's a key benefit for entering your company in the SC Awards?
The SC Awards provide us with an opportunity to present our company, ManageEngine, and specifically our SIEM product, EventLog Analyzer, to a very focused audience of IT security professionals. We're also able to compete with the best in the industry, gain recognition and possibly win the coveted "Best Security Information/Event Management (SIEM) Appliance" award this year.

Read more @ http://www.scmagazine.com/manageengine-for-best-siem-appliance/article/256965/

Contests and Prizes from SolarWinds

http://it-help-desk-software.blogspot.com/2012/09/contests-and-prizes-from-so...

Who doesn’t like to win things?  Not many people I would imagine.  Here is your chance at prizes and fame on the Internet (well ok, possibly prizes…).

To compete for prizes, you need to demo SolarWinds latest NPM release and answer a few questions about the product over the course of the contest. Click here to sign up for daily contest reminders, so you don’t forget to play.  Remember, if you don’t play, you cannot win.

Read more @ http://techhelp.cybercreations.net/2012/08/28/contests-and-prizes-from-solarwinds/

SolarWinds Launches SolarWinds Firewall Security Manager

http://it-help-desk-software.blogspot.com/2012/09/solarwinds-launches-solarwi...

SolarWinds, a provider of IT management software, has announced the launch of SolarWinds Firewall Security Manager (FSM), which adds easy to use, multi-vendor firewall management to its growing portfolio of IT Management products.


Highlights of SolarWinds FSM software include:

Read more @ http://www.complianceweek.com/solarwinds-launches-solarwinds-firewall-security-manager/article/256870/

Mobile Customer Engagement Made Easier: Comm100 Live Chat for iPad Released

http://it-help-desk-software.blogspot.com/2012/08/mobile-customer-engagement-...

VANCOUVER, Aug. 30, 2012 /PRNewswire/ — Comm100, the leader in customer service and communication software, has just announced the release of Comm100 Live Chat for iPad (http://livechat.comm100.com/ipadchat.aspx), an iPad app that makes live customer engagement easier and more convenient than ever. Specifically designed for the iPad, Comm100 Live Chat iPad app enables users to run Comm100 Live Chat smoothly on their iPad so as to keep connected with website visitors even when they are on the road.

Read more @ http://asiarelease.asia/mobile-customer-engagement-made-easier-comm100-live-chat-for-ipad-released/


HootSuite Extends Its Social Media Wings With Evernote, Storify, Zendesk Integrations

http://it-help-desk-software.blogspot.com/2012/08/hootsuite-extends-its-socia...

HootSuite, the Vancouver-based developers of a social media management dashboard for enterprises and other power users, is adding three new outlets to the list of social networks that are supported on its platform

Read more @ http://www.chronline.com/life/tech/article_5c1943e1-ac03-52d0-a4dc-613670b97008.html

SolarWinds Introduces the IT Industry’s First and Only Free VoIP Management Tool to Track Call Detail Records — SolarWinds VoIP Call Detail Record Tracker

http://it-help-desk-software.blogspot.com/2012/08/solarwinds-introduces-it-in...

AUSTIN, TX — (Marketwire) — 08/29/12 — SolarWinds® Inc. (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today the release of SolarWinds VoIP Call Detail Record Tracker, a robust free tool to help IT pros manage voice over IP (VoIP) with Call Detail Record (CDR) tracking, and the only free tool of its kind in the VoIP management market that allows users to search and display CDRs.


SolarWinds determined the need among IT pros for a VoIP CDR Tracker free tool based on demand and discussion on thwack®, the SolarWinds community of over 100,000 IT pros that offers a space to request new products and features, as well as share insight and address IT management challenges.

“With the increase in VoIP deployments over the last few years, IT pros have been clamoring for an easy-to-use tool that will aid in the analysis and troubleshooting of VoIP call quality,” said Sanjay Castelino, VP and market leader, SolarWinds. “With SolarWinds VoIP CDR Tracker, IT pros can quickly and easily track and monitor VoIP call performance from the convenience of their desktops.”
SolarWinds VoIP CDR Tracker provides IT pros with a desktop utility to track the performance of VoIP calls by searching, filtering and sorting Cisco® CallManager call detail records. IT pros can quickly view key details about the call, including originating and destination number, originating and destination IP address, date, time, status, termination causes, and MOS. When an end user’s call is dropped, the IT pros can use SolarWinds VoIP CDR Tracker to assist in determining the root of the problem and find its solution.

SolarWinds VoIP CDR Tracker Highlights:

  • Search, retrieve, and view CDRs
  • Load up to 48 hours of CDR data
  • Support for Cisco CallManager CDR files
For a comprehensive VoIP management solution, SolarWinds VoIP & Network Quality Manager (formerly IP SLA Manager) monitors the performance of individual VoIP calls by analyzing call quality metrics available within the call detail record (CDR) and provides real-time alerts when critical thresholds are exceeded. Coupled with its proactive WAN performance analysis capability, VoIP & Network Quality Manager will allow IT pros to troubleshoot and solve VoIP QoS problems faster and more effectively.

Pricing and Availability

SolarWinds VoIP CDR Tracker is free. Pricing for SolarWinds VoIP & Network Quality Manager starts at $1,495. For more information on VoIP & Network Quality Manager or to download a free 30-day evaluation, visit the SolarWinds website or call 866.530.8100.

Additional Resources:

Press Release: SolarWinds Strengthens VoIP Performance Monitoring and Proactive WAN Performance Analysis in Its Leading Network Management Portfolio
Video: SolarWinds VoIP & Network Quality Manager Overview

  About SolarWinds

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com.

SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2078060


MEDIA CONTACTS:

Grace Pai-Leonard
Text100
Phone: 212.871.5194
grace.pai@text100.com
Tiffany Nels
SolarWinds
Phone: 512.682.9545
pr@solarwinds.com

IT Customers Weather “Summer of Hackers” Protected by ManageEngine Password Manager Pro

http://it-help-desk-software.blogspot.com/2012/08/it-customers-weather-summer...

  • Password Manager Pro secures physical, virtual, cloud assets for 2,000+ customers
  • Password Manager Pro now manages privileged passwords for VMware vSphere®
  • Download fully functional, free 30-day evaluation edition at http://ow.ly/9xwpb
VMworld US 2012

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that its enterprise password management software, Password Manager Pro, is securely storing and managing passwords for more than 2,000 customers and improving the overall security and security-related productivity as well as protecting privileged identities.

“Passwords are the keys to the kingdom, and it’s our job to secure it against all threats, including criminal hacks”
Out-of-the-box support for managing privileged passwords of VMware vSphere® now helps organizations rapidly deploy an enterprise-grade password management solution and take control of their data center security. ManageEngine will be demonstrating Password Manager Pro and its IT management suite in booth 2340 at VMworld® 2012 in San Francisco from August 26-30.

Multiple, high-profile security breaches have turned the past few months into the “Summer of Hackers,” exposing privileged information in millions of user accounts. Weak passwords and password management contribute to the problem by making it easier for hackers to access password-protected assets. In response, more companies are turning to password management software, automating extreme security without imposing extreme hardship on users who would otherwise have to memorize or manually manage their passwords.

“Passwords are the keys to the kingdom, and it’s our job to secure it against all threats, including criminal hacks,” says Rajesh Ganesan, director of product management at ManageEngine. “The best passwords are dynamic and hard to remember. But they’re also impossible for IT team members to work with, which can slow down service delivery to end users. Password Manager Pro delivers an automated solution for both permanent and temporary use and makes it easy for IT to implement industrial strength passwords.”

According to the director of R&D at a major ManageEngine Password Manager Pro customer site, “The IT environment at our R&D facility includes hundreds of physical devices, virtual machines and virtual applications — each with its own 16-digit password. Our immediate requirement was to consolidate and secure all the administrative passwords in a centralized vault and establish access controls. Tracking ‘who’ has access and determining ‘when’ passwords are accessed were equally important to ensure accountability for access and actions. We set it up and deployed in our production environment in just two hours.”

Password Manager Pro in VM Environments
 
At many customer sites, physical devices and VMs are accessed and controlled by administrative accounts that grant unlimited privilege. However, most find the manual approach to storing, accessing and managing administrative passwords not only cumbersome and time-consuming, but also highly insecure. Though automation using a software solution is compelling for this problem, ease-of-use is critical for user adoption as adding intrusive controls to system access could adversely affect overall productivity.

Password Manager Pro brings an end to the convoluted manual password management practices. All the passwords of a company’s devices — including VMs, applications, storage devices, and service processes at the management stack level — are maintained in Password Manager Pro. Whenever passwords are required, administrators simply log in to Password Manager Pro to get secure access to the required passwords through a simple, intuitive web-interface.

For more information on Password Manager Pro, visit http://www.manageengine.com/passwordmanagerpro/. For more information on ManageEngine, please visit http://www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

About ManageEngine Password Manager Pro
 
Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises. The benefits of deploying Password Manager Pro include eliminating password fatigue and security lapses by deploying a secure, centralized vault for password storage and access; improving IT productivity many times by automating frequent password changes required in critical systems; providing preventive and detective security controls through approval workflows and real-time alerts on password access; and meeting security audits and regulatory compliance such as SOX, HIPAA and PCI. For more information on Password Manager Pro, visit http://www.manageengine.com/passwordmanagerpro/.

About ManageEngine
 
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 60,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

VMware, vSphere and VMworld are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. ManageEngine is a trademark of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, Password Manager Pro, VMware, VMworld, vSphere, VM, virtualization, password management, Summer of Hackers, network monitoring, integrated IT management, cloud monitoring, cloud, IT management, business service management, application performance monitoring, user experience monitoring, network management, server management

Contacts

TECHMarket Communications
Dottie O’Rourke, 650-344-1260
ManageEngine@TECHMarket.com

Quest Launches Toad Business Intelligence Tools

http://it-help-desk-software.blogspot.com/2012/08/quest-launches-toad-busines...

Quest Software is entering the business intelligence (BI) tools fray with new software that the company has named Toad Business Intelligence Suite.

According to Quest, the software, which follows in the tradition of the company's Toad database developer tools, eliminates many of the complexities involved in linking business intelligence platforms with distributed Big Data sources and automates multi-step data flow processes. The aim is to help organizations unlock BI's potential by allowing them to embark on self-service data integration projects.

Read more @  http://www.enterpriseappstoday.com/business-intelligence/quest-launches-toad-business-intelligence-tools.html