SolarWinds Transforms Network Management Market With Unexpected Simplicity

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AUSTIN, TX — (Marketwire) — 08/01/12 — SolarWinds® Inc. (NYSE: SWI), a leading provider of powerful and affordable IT management software, today reinforced its commitment to redefining the network management market by releasing new versions of three powerful, affordable and easy-to-use products that address the evolving, complex needs of IT professionals.


 
Networks, an IT Pro’s Foundation 
 
Once relatively simple to troubleshoot, the network has evolved from a static, physical, manually configured infrastructure to one that is dynamic, virtual and automated. This evolution has shifted the way IT pros tackle their environments, and the need for affordable and easy-to-use network management software has never been greater.

Read more @ http://www.nearshorejournal.com/2012/08/solarwinds-transforms-network-management-market-with-unexpected-simplicity/

Freshdesk Sweetens its Customer Support With SugarCRM and Salesforce Integrations

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Walnut, CA (PRWEB) August 01, 2012
Today Freshdesk, the growing online help desk software, announces two more ways for brands to engage with their customers, using tools and platforms they already are familiar with. Freshdesk is integrating with Salesforce and SugarCRM, giving sales and support teams the ability to seamlessly collaborate, manage and interact with all of their customers.


When a customer submits a support query, support agents are able to see which sales person closed the deal and who is currently working with them, giving support teams more information to prioritize issues and determine the amount of attention needed for each request. Furthermore, sales managers can see if their customers are already in the process of receiving customer support, or have support questions before picking up the phone to follow up on a lead.

Alloy Software Upgrades Award-Winning IT Service Management Suite With New and Improved Features

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Nutley, NJ (July 31, 2012) – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced the introduction of Alloy Navigator 6.5 Enterprise, the company's award-winning IT service and asset management suite. Alloy Navigator 6.5 Enterprise delivers practical real-world solutions designed to tackle the challenges IT departments face everywhere. With exciting new features such as Calendar Views, Self-Service Manager Access, Satisfaction Surveys and Workload Balancing to name a few, this new offering is sure to provide IT with the value they expect from an IT service and asset management solution.


With the tight integration of flexible service desk, asset management and network inventory tools, the ability to manage the entirety of IT operations are automatically simplified through the use of intelligently designed features. Alloy Navigator 6.5 allows users to manage the complex interrelationships, dependencies and life cycles of workstations, servers, network devices and software licenses and related service history, contracts, warranties and financial information so that users can gain true visibility and transparency.

Read more @ http://www.alloy-software.com/news/pr_article.html?id=1121

How ITIL-based IT Help Desk can help Small and Medium Businesses

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Introduction:


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Read more @ www.sxltjc.com/how-itil-based-it-help-desk-can-help-small-and-medium-businesses.html

Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories

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Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories


Tel Aviv, Israel – July 19th, 2012 – SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that its help desk software solution has been deployed at The Johns Hopkins University.

Read more @ http://www.sysaid.com/press-releases/715-johns-hopkins-university-selects-sysaid-to-manage-it-help-desks-and-asset-inventories.htm

WebHelpDesk acquired, Mac and Linux versions disappear

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The company that makes this software just got acquired by another IT software company called Solarwinds, but apparently Solarwinds is planning to do things over there a little differently: the Mac and Linux version download links have been removed from the website.
A salesperson at the company emailed TUAW reader Neil, and says that "moving forward [Web Help Desk] is strictly Windows-based."

Read  more @ http://www.tuaw.com/2012/07/27/it-support-service-webhelpdesk-acquired-mac-and-linux-versions/

BMC Software Delivers 'Chart and Compass' to Help IT Map the User Experience in the Cloud

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A poor user experience can kill businesses running customer-facing applications in the cloud. To complicate matters even more, typical user feedback such as "the application is running too slow" is not often specific enough to pinpoint and fix the problems before the business is impacted.

To help IT organizations deliver what end users want, BMC Software BMC +2.02% has created a "chart and compass" to quickly map and navigate the end user experience. BMC End User Experience Management is a powerful solution that helps IT organizations rapidly diagnose and improve customer satisfaction rates. In the latest release, BMC has extended this powerful solution to include applications running in the cloud, with visibility from the end user all the way back to the code. 

SolarWinds Launches SolarWinds Web Help Desk Adding IT-Focused Help Desk Software to the Company’s IT Management Portfolio

http://it-help-desk-software.blogspot.com/2012/07/solarwinds-launches-solarwi...

AUSTIN, TX — (Marketwire) — 07/25/12 — SolarWinds® (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today that it is launching a new product, SolarWinds Web Help Desk, which adds Web-based IT Help Desk software to its growing portfolio of IT Management products. The new SolarWinds Web Help Desk has all of the power and features that IT pros need, and will be priced starting under $500, making it one of the most affordable IT Help Desk solutions available.


“SolarWinds Web Help Desk will serve a critical need for IT professionals tasked with managing their companies’ IT services. There are very few products in this market that offer our unique value proposition: designed specifically for IT teams, with a rich and powerful feature set, great user experience, and a price far below that of the competition,” said Kevin Thompson, SolarWinds’ President and CEO. “The addition of web-based help desk software to our product portfolio is a response to the needs of the IT community and consistent with our strategy to expand the number of problems we solve for IT Pros.”

Read more @ http://www.nearshorejournal.com/2012/07/solarwinds-launches-solarwinds-web-help-desk-adding-it-focused-help-desk-software-to-the-companys-it-management-portfolio/

InvGate Introduces Business Analytics to the IT Service Desk

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InvGate the provider of innovative, next generation IT Service Management (ITSM) solutions today announced the addition of its Service Desk Business Analytics reporting tool, available now as part of the InvGate Service Desk solution. Based on OLAP, it enables users to interactively analyze multidimensional data from multiple perspectives.


More often, service desk managers are asked for reports they just can’t deliver. Having the ability to dynamically slice and dice data to perform detailed drill downs and roll ups with a single click can highlight previously undiscovered patterns and relationships. Business managers will benefit greatly from InvGate’s new service desk analytics. It provides faster, easier data discovery and greater insight into operational business metrics helping them deliver the value they are supposed to.

Read more @ http://eyugoslavia.com/featured/25/invgate-introduces-business-analytics-to-the-it-service-desk-2238939/

VMware to acquire OpenFlow pioneer Nicira for $1.26 billion

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Continuing its push to virtualize all aspects of the data center, VMware is acquiring software-defined networking firm Nicira for $1.26 billion, the companies announced Monday.

"I believe we have the same opportunity to do for networking what we've already done for servers and many other parts of the data center," Steve Herrod, VMware's CTO, wrote in a blog post about the deal.

VMware will fold Nicira's core technology, called Open vSwitch, into its own portfolio of virtual networking software, VMware said.

Read more @ http://www.computerworld.com/s/article/9229510/VMware_to_acquire_OpenFlow_pioneer_Nicira_for_1.26_billion