Quest Software debuts AttachThis for managing SharePoint

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Quest Software has launched AttachThis, a new tool that could drive up adoption of SharePoint -- or at the very least maximize existing investments in the Microsoft collaborative software.

Essentially, AttachThis is designed to enable Microsoft Outlook users to take advantage of SharePoint without changing their desktop context. In addition to the new tool, SharePoint experts at Quest identified three reasons why IT needs to take the reins to help drive SharePoint adoption.

Quest Software reps have outlined three reasons as to why IT should take the reins by using AttachThis to drive SharePoint adoption:

Read more @ http://www.zdnet.com/quest-software-debuts-attachthis-for-managing-sharepoint-7000001317/

Back By Popular Demand: 51 Free Cloud Resources for Application Developers

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Following your awesome feedback about our post from March, Free Cloud Services for Application Developers, the Xeround team put our heads together to produce an expanded list of 51 free cloud resources that can make life easier for application developers. Everything we do focuses on freeing up your development resources so you can concentrate on what you do best – cranking out kick-ass code. Enjoy!

Thanks to Aaron on the Wiremob team and Manner Oshaf for suggesting two great services missing from our previous list – CakePHP and Jelastic. If you spotted a free cloud service that’s not on this list, just let us know in the comments below and we’ll add it in a jiffy.

Read more @ http://xeround.com/2012/07/back-by-popular-demand-51-free-cloud-resources-for-application-developers/

FrontRange releases new version of its Client Management application

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The new version adds several capabilities related to compliance management and reporting to manage complex IT infrastructure

IT service management and service desk software firm FrontRange Solutions has launched a new version of Desktop & Server Management (DSM 7.1).

Read more @ http://itservices.cbronline.com/news/frontrange-releases-new-version-of-its-client-management-application-230712

ManageEngine Ships Private Social Network Exclusively for IT

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ManageEngine, the real-time IT management company, today announced the general availability of ITPulse, the industry’s first private social network built exclusively for IT teams. ITPulse engages and socializes IT teams by establishing a one-stop, cascading wall for real-time display of IT infrastructure health and collaboration in a secure and fun environment.

Today’s lean IT model forces IT teams to make decisions on the fly, forcing them to ditch the traditional email-based communication systems and adopt instant collaboration tools such as Facebook-type social networks. However, concerns about data security make IT reluctant to adopt social networks for official communication.

To meet the unique communication needs of IT, ITPulse includes a Facebook-like wall for having discussions and sharing articles and videos in a private and restricted domain. Only users within the domain can access the wall, and the data shared are not leaked to the outside world.

Read more @ http://ajax.sys-con.com/node/2314902

Kaseya Monitors VMware Virtualization in Financial Industry Private Clouds

http://it-help-desk-software.blogspot.com/2012/07/kaseya-monitors-vmware-virt...

Financial institutions are transitioning to cloud computing with the goals of growing revenues, reducing costs and increasing responsiveness to risk. These are difficult times in the financial sector. Against a backdrop of uncertain economic growth, consumer distrust and increasing regulation, financial organizations are working to maintain a healthy bottom line and boost consumer confidence in their offerings.

Read more @ http://blog.kaseya.com/blog/2012/07/17/vmware-virtualization-transform-financial-services-it-departments/

Submit Your Help Desk Story

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Hi friends,

This is my 100 th post. And this blog has been visited 32,606 times so far. Thank you for following me and providing excellent support.

From now onwards, i will be providing a way to submit your help desk story, it may be link, pic, video, presentation, pdf file, white paper, case study or anything here to get featured.  

Note : To get approved, click "Join this site" in the sidebar followers widget.



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Baillie Gifford Chooses Cherwell for Customization, Automation and Seamless Upgrades

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With the aim to find a new Service Desk software solution that offered complete customization and seamless upgrades, Baillie Gifford initially reviewed a range of products against a set of key features to ultimately select Cherwell Service Management™ from Cherwell Software®.


According to Rob Whittaker, Baillie Gifford’s IT service desk manager, three things stood out about Cherwell.  Firstly, how intuitive the product is. With some of the products reviewed, it was difficult even to see how to log a call at first glance. Secondly, Cherwell’s one-steps (launched manually or automatically) would help his team to save time and automate regular, repeatable tasks. Lastly, Cherwell’s codeless configuration technology and seamless upgrades could potentially save time and effort.

Read more @ http://www.cherwell.com/nr/baillie-gifford-chooses-cherwell-for-customization-one-step-automation-and-seamless-upgrades

Survey finds ERP software project overruns 'distressingly common'

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It is "distressingly common" to see ERP (enterprise-resource-planning) projects involving Oracle, SAP and Microsoft Dynamics software end up taking longer than customers anticipated, according to a new survey.


The survey released this week by Panorama Consulting, a Denver-area company that provides ERP implementation and software selection services, is based on 2,000 responses from 61 countries, which were collected between February 2006 and May of this year.

Read more @ http://www.computerworld.com/s/article/9229070/Survey_finds_ERP_software_project_overruns_39_distressingly_common_39_?taxonomyId=121

Zendesk Hits 20,000 Customers

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Salesforce.com may be snatching up enterprise real estate all over the internet but companies like Zendesk are still holding their own and growing. The online customer service company now stands at 20,000 customers and has recently updated its platform to enable language localization.

According to the Zendesk release, 11 localized versions of its services are now available and users as far as Brazil and China can use the platform to handle its customer service queries and data. The 11 languages adds to the already 40 which the platform had set up previously and now gives the company considerable reach.

Read more@ http://www.sitetrail.com/2012/07/13/zendesk-hits-20000-customers

Altitude Software powers new contact centre at leading Russian real estate developer PIK Group

http://it-help-desk-software.blogspot.com/2012/07/altitude-software-powers-ne...

Altitude Software, a global leader in contact center technology, and BELTEL, the leading systems integrator, today announced the implementation of a new contact center at leading Russian real estate developer PIK Group, with a clear impact on efficiency and improved customer service.

PIK Group is a leading Russian real estate developer, focused on large-scale residential projects within the Moscow Metropolitan Area and selected Russian regions. Since its foundation in 1994, PIK Group has become a market leader in the mass-market residential property sector, having completed over 180 000 apartments of affordable housing across the country. The Group has a substantial and diversified land bank and a dedicated, professional team, with over 11,000 employees.

Read More at http://www.callcentreclinic.com/news/call-centre-solutions/altitude-software-powers-new-contact-centre-at-leading-russian-real-estate-developer-pik-group--46976.htm