helpdesksoftware's posterous http://helpdesksoftware.posterous.com Most recent posts at helpdesksoftware's posterous posterous.com Mon, 17 Sep 2012 06:54:26 -0700 5 W’s to Better Customer Service Communication http://helpdesksoftware.posterous.com/5-ws-to-better-customer-service-communication http://helpdesksoftware.posterous.com/5-ws-to-better-customer-service-communication http://it-help-desk-software.blogspot.com/2012/09/5-ws-to-better-customer-ser...

Communication one of the fundamental principles in getting great customer service right. We want to communicate with customers and we want to develop lasting, loyal customer relationships. The trouble often times comes in understanding the strategy behind customer service communication.
 

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