helpdesksoftware's posterous http://helpdesksoftware.posterous.com Most recent posts at helpdesksoftware's posterous posterous.com Fri, 13 Jul 2012 22:32:47 -0700 Submit Your Help Desk Story http://helpdesksoftware.posterous.com/submit-your-help-desk-story http://helpdesksoftware.posterous.com/submit-your-help-desk-story http://it-help-desk-software.blogspot.com/2012/07/submit-your-help-desk-story...

Hi friends,

This is my 100 th post. And this blog has been visited 32,606 times so far. Thank you for following me and providing excellent support.

From now onwards, i will be providing a way to submit your help desk story, it may be link, pic, video, presentation, pdf file, white paper, case study or anything here to get featured.  

Note : To get approved, click "Join this site" in the sidebar followers widget.



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Sun, 08 Jul 2012 23:47:07 -0700 Ten Help Desk Solutions for Better Customer Service http://helpdesksoftware.posterous.com/ten-help-desk-solutions-for-better-customer-s http://helpdesksoftware.posterous.com/ten-help-desk-solutions-for-better-customer-s http://it-help-desk-software.blogspot.com/2012/07/ten-help-desk-solutions-for...

Live Chat, Ticketing, email support are just a few of the things that make tracking a customer request easier. Call logging, a knowledge/information center that reps/agents can pull information from quickly when answering questions and the best of these have social integrations so you can keep up with what’s happening around your brand and company name on Facebook, Twitter, and beyond.
The biggest value of a help desk is that your customer information is in one central place. If a customer calls in at another time, around the same request, any employee can help them or pass their call to the appropriate department.

Here are ten that you might consider:

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