Is Poor Collaboration Killing Your Company? [Infographic]

http://it-help-desk-software.blogspot.com/2012/09/is-poor-collaboration-killi...

A new study found that an overwhelming number of employees blame poor collaboration for failures in the workplace. Here’s an infographic that explores where these collaboration breakdowns happen — and how to prevent them in the future.

Read more @ http://blogs.salesforce.com/company/2012/09/nick-stein-work-post-2.html

5 W’s to Better Customer Service Communication

http://it-help-desk-software.blogspot.com/2012/09/5-ws-to-better-customer-ser...

Communication one of the fundamental principles in getting great customer service right. We want to communicate with customers and we want to develop lasting, loyal customer relationships. The trouble often times comes in understanding the strategy behind customer service communication.
 

Majority of Americans believe bad weather affects cloud computing

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Cloud computing is a concept that many Americans have likely heard about and even use on a daily basis but according to a recent survey from Wakefield Research for Citrix, the majority of respondents have virtually no idea what it is.

About 29 percent of the 1,006 people polled thought cloud computing had to do with an actual cloud, the sky or something related to weather.

Read more @ http://www.techspot.com/news/49980-majority-of-americans-believe-bad-weather-affects-cloud-computing.html

The Big Goal Behind All that Customer Data

http://it-help-desk-software.blogspot.com/2012/09/the-big-goal-behind-all-tha...

Big Data is working hard to get into the minds of customers and uncover accurate information about how the customer really feels, thinks and responds to products, services, advertising and brands. But like eager field-scientists exploring a verdant new continent, companies attempting to navigate and leverage Big Data risk getting lost in the weeds.


Now — still early on in our understanding of Big Data's true impact — is the time to avoid the most common mistake that companies make when embarking on tech-based research about customers: losing their way amidst all the complexity of systems issues, technical possibilities and implementation snags. Instead, when it comes to Big Data, your firm must stay focused on the business outcomes you want to achieve. And in many firms, the most promising outcome is unleashing vast stores of hidden wealth their customers can create. Thus, the most important question regarding Big Data at almost any company is: How much are your customers really worth?

Read more @ http://blogs.hbr.org/cs/2012/09/big_data_knows_what_your_customers_are_worth.html

Research: The devalued future of IT in a marketing world

http://it-help-desk-software.blogspot.com/2012/09/research-devalued-future-of...

The world of IT is bifurcating into infrastructure providers and innovators. It’s time for CIOs to get on the right side of that wave.

Gartner analyst, Mark P. McDonald, wrote a compelling piece showing IT growth rates over the last decade. Here's his graphic showing the trend:

Read more @ http://www.zdnet.com/research-the-devalued-future-of-it-in-a-marketing-world-7000003989/

Apple Is Repeating Itself: Last Year It Said It Was 'Blown Away' By iPhone 4S Pre-Orders, Too

http://it-help-desk-software.blogspot.com/2012/09/apple-is-repeating-itself-l...

When Apple told news outlets it was "blown away" by iPhone 5 pre-orders, something about it didn't sit right with us. There was something familiar about it, but it rang more hollow than usual from Apple.

We think we've figured out why. The language Apple used to describe pre-orders of the iPhone 5 is almost the exact same language it used to describe pre-orders of the iPhone 4S.

10 Top Reasons Why First-Time Entrepreneurs Fail

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"For entrepreneurs -- especially those just starting out -- businesses succeed as much as they fail. I’ve seen this time and again as a mentor and entrepreneur. But statistics also suggest that the failure rate for new startups within the first five years is as high as 50 percent.


Of course, real entrepreneurs treat business failure as a milestone on the road to success. They count on learning from their mistakes, and use the experience to move to the next idea. But why not learn from the mistakes of others, without all the pain and suffering?

Here is my list of 10 top startup failure causes -- and how to avoid them:

Read more @ http://www.entrepreneur.com/article/224397

New Changes To Twitter's Embedded Tweets

http://it-help-desk-software.blogspot.com/2012/09/new-changes-to-twitters-emb...

It seems there are more changes at Twitter than to the molecules of a frozen burrito in a microwave.
On the heels of last month's API change (and scare), Twitter is tweaking content delivery.


Twitter product manager Brian Ellin wrote in a blog post last week that the firm is "launching a new tool that makes it easy to embed interactive timelines of tweets on any website."

This change allows people and companies to feature interactive tweets directly on their sites. That means that third-party sites, like ESPN (which is embedding U.S. Open info), can expand tweets to display photos and media. People on the third-party sites can start a conversation, follow, reply and retweet directly from the tweet box.

Read more @ http://www.readwriteweb.com/archives/new-changes-to-twitters-embedded-tweets.php